Privacy Notice

1. Data Controller

We are the data controller responsible for your personal data.

2. What Data We Collect

A. Coupon Claims & Contact

When you claim a coupon or contact us, we collect:

• First name
• Last name
• Email address
• Phone number
• Coupon claim details

B. Marketing Consent

If you choose to receive future promotions, we record your marketing consent preference.

C. Email Communication Data

When we send emails, our email provider may process technical delivery information such as:

• Whether an email was delivered
• Whether an email was opened
• Whether a complaint was reported

D. Feedback and Reviews

If you submit feedback or a review through our feedback form (e.g., Google Forms), we may collect:

• Your name
• Rating
• Written comments
• Your consent to publish your review

If you consent to publication, your name, rating, and comment may be displayed publicly on our website or marketing materials.

We do not create marketing profiles, track browsing behavior, or use automated decision-making.

3. Why We Collect Your Data

We use your data to:

• Send your requested coupon
• Contact you to schedule or manage your appointment
• Provide customer service
• Maintain records of communications
• Send promotional offers (if you have given consent)
• Collect and display customer feedback (if you have given consent)

4. Legal Basis for Processing

Under GDPR, we rely on:

Performance of a contract (Article 6(1)(b))

To send your coupon and manage bookings.

Consent (Article 6(1)(a))

For:

• Sending promotional communications
• Publishing your review or testimonial

Legal obligation (Article 6(1)(c))

Where we must retain records for accounting or compliance purposes.

5. Marketing Communications

If you opt in to receive promotional offers, we may contact you by email or phone.

You may withdraw your consent at any time by contacting us directly:

• Email: petra.riccobon@gmail.com
• Phone: +386 31 869 469

Once consent is withdrawn, we will stop sending marketing communications.

6. Reviews and Testimonials

If you consent to publication of your review:

• Your name, rating, and comment may be displayed publicly.
• Publication is based solely on your consent.

You may withdraw your consent to publish your review at any time by contacting us. Upon verification of your identity, we will remove the review within a reasonable timeframe.

7. Data Retention

We retain personal data only as long as necessary for the purposes described above.

Typical retention periods:

• Coupon and booking information: retained as needed for service and record-keeping
• Marketing data: retained until you withdraw consent
• Published reviews: retained until you withdraw consent
• Accounting or transaction records: retained as required by applicable law

Where data is no longer required, it will be securely deleted or anonymized.

8. Data Sharing

We may use trusted service providers to operate our business, including:

• Email delivery providers (e.g., Resend)
• Booking or communication tools
• Google Forms for collecting feedback

These providers process data on our behalf under appropriate data protection agreements.

We do not sell your personal data.

9. Your Rights Under GDPR

You have the right to:

• Request access to your personal data
• Request correction of inaccurate data
• Request deletion of your data (unless legal retention applies)
• Withdraw consent for marketing or review publication
• Object to direct marketing
• Request restriction of processing
• Request a copy of your data in a structured format

To exercise your rights, contact: petra.riccobon@gmail.com

You also have the right to lodge a complaint with your local data protection authority.

10. Contact Us

If you have any questions about this Privacy Notice or how we process your data, please contact: